Shipping

Shipping & Processing Time

We carry most items in inventory so we can ship your items without delay.

Most purchases leave our warehouse within 1 day of receipt of your order. Orders received on Friday, Saturday & Sunday will ship out Monday. (Our shipping department is closed on weekends & major US holidays.)

Some of our items are shipped directly from the supplier. These items may require longer shipping times. Large orders, or orders which include items shipped directly from our suppliers, will arrive in multiple boxes.

If a package is not able to be delivered by for any reason and returned to us, the customer will be responsible for the original shipping cost, plus the cost of returned shipping, as well as shipping costs to be resent if you desire.

Expedited Shipping

Please note that orders shipping via 2^nd Day Air or Next Day Air are subject to the operating hours and locations of the shipping company and Saturday delivery might not be an option for your area. If this is the case, you could expect the package the following business day.

On occasion, shipping delays occur within the shipping company. In these circumstances, we will contest the shipping charges for you with the shipping company, but are not responsible for reimbursement for delayed shipping. Should the shipping company reimburse for delayed shipping, we will reimburse you at the amount reimbursed by the shipping company.

Shipping Outside of the Continental US

Orders to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and APO addresses (AA & AP) are shipped the best way based on weight, package size, and location. Please refer below for International Shipping information.

Shipment Notification & Tracking

Once your order has been processed for shipment you will receive shipment notification from via the email you provided at checkout. This email will contain a tracking number and a link to the shipper’s website for your convenience. If you do not receive this notice please check your spam folders.

Wrong, Damaged or Defective Items

If you received the wrong product, or if it arrives defective or damaged in transit, please contact us within 7 days of receipt so we can resolve the problem. In these rare cases, we will pay return shipping and provide a cash refund if requested.

International Shipping

We currently only ship within the United States of America and are working on adding Canada to that list.

Due to customs processing, some packages may be delayed delivery.

NOTE: Depending on the shipping that has been chosen, there may or may not be tracking available once your packaged leaves the US. Once the USPS verifies (via tracking/scanning information that is available at usps.com) that the package has left the country, we cannot be held responsible for any missing packages. If there is an issue It is the responsibility of the customer to provide the customer care team with solid, specific information from your countries postal service regarding an order for a refund to be issued. Please keep in mind that international orders may take a bit longer to be received by the customer as we have no control over customs. The buyer assumes all risk and responsibility when placing international orders.

Returns & Refunds

Thanks for shopping at www.trafficsafetydirect.com.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

There is a 20% restocking fee.

Custom or special order items cannot be cancelled or returned without prior authorization.

Once an item has shipped, it cannot be returned and must be handled as a return.

DUE TO THE NATURE OF THE PRODUCT, RETURNS FOR ELECTRONICS ARE NOT ACCEPTED

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.